Terms and Conditions
Effective Date: 02/18/2026
Agreement Between User and Ark Pet Hospital
Welcome to the Ark Pet Hospital website. The Ark Pet Hospital website (the “Site”) is comprised of various web pages operated by Ark Pet Hospital (“Ark Pet Hospital,” “we,” “us,” or “our”).
The Site is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of the Site constitutes your agreement to all such Terms. Please read these Terms carefully and keep a copy for your records.
Services Provided
Ark Pet Hospital provides veterinary medical services, wellness care, diagnostics, and related pet healthcare services. By submitting your contact information through our website, you consent to Ark Pet Hospital contacting you via email, phone, or text message for appointment scheduling, reminders, client communication, and limited marketing or informational purposes.
Privacy
Your use of the Site is subject to Ark Pet Hospital’s Privacy Policy. Please review our Privacy Policy, which governs the Site and informs users of our data collection practices.
Electronic Communications
Visiting the Site or sending emails to Ark Pet Hospital constitutes electronic communications. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.
SMS Communications
When you opt in, you may receive SMS/MMS text messages related to appointment reminders, office updates, service notifications, or occasional promotional information.
You may opt out of SMS communications at any time by replying STOP to the message. After opting out, you will no longer receive SMS messages unless you re-enroll.
If you need assistance, please contact us directly using the contact information below.
Wireless carriers are not liable for delayed or undelivered messages.
Message and data rates may apply. Message frequency may vary but will not exceed 3 messages per month.
For questions about your mobile plan, please contact your wireless provider.
For privacy-related concerns, please review our Privacy Policy.
Your Account
If you use any features of this Site that require an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Ark Pet Hospital reserves the right to terminate accounts or restrict access at its sole discretion.
Children Under Thirteen
Ark Pet Hospital does not knowingly collect personal information from children under the age of thirteen. If you are under 18, you may use this Site only with the involvement of a parent or legal guardian.
Cancellation / Refund Policy
Fees for veterinary services are due at the time services are rendered. Refunds are not provided for services already performed or medications dispensed, except where required by law.
Links to Third-Party Sites
The Site may contain links to third-party websites. These links are provided for convenience only. Ark Pet Hospital does not control and is not responsible for the content, privacy practices, or availability of third-party sites.
No Unlawful or Prohibited Use / Intellectual Property
You are granted a limited, non-exclusive, non-transferable license to use the Site in accordance with these Terms. You may not use the Site for any unlawful purpose or in a manner that could damage or impair the Site.
All content on the Site, including text, images, graphics, logos, and software, is the property of Ark Pet Hospital or its licensors and is protected by intellectual property laws. Unauthorized use is prohibited.
Third-Party Accounts
If the Site allows integration with third-party services, you acknowledge that information may be shared in accordance with your privacy settings on those platforms.
International Users
The Site is operated from the United States. Users accessing the Site from outside the U.S. are responsible for compliance with applicable local laws.
Indemnification
You agree to indemnify and hold harmless Ark Pet Hospital, its owners, employees, and agents from any claims, damages, liabilities, or expenses arising from your use of the Site or violation of these Terms.
Arbitration
Any disputes arising from these Terms shall be resolved by binding arbitration in accordance with the Federal Arbitration Act. Arbitration shall be conducted in California unless otherwise agreed.
Class Action Waiver
All claims must be brought on an individual basis. Class actions or representative proceedings are not permitted.
Liability Disclaimer
The Site and its content are provided “as is” without warranties of any kind. Ark Pet Hospital disclaims all warranties to the fullest extent permitted by law and shall not be liable for any damages arising from use of the Site.
Termination / Access Restriction
Ark Pet Hospital reserves the right to terminate or restrict access to the Site at any time without notice. This agreement is governed by the laws of the State of California.
Entire Agreement
These Terms constitute the entire agreement between the user and Ark Pet Hospital regarding use of the Site and supersede all prior agreements or communications.
Changes to Terms
Ark Pet Hospital reserves the right to update these Terms at any time. Continued use of the Site constitutes acceptance of the revised Terms.
Contact Us
If you have any questions regarding these Terms and Conditions, please contact us:
Ark Pet Hospital
2723 Hillcrest Ave
Antioch, CA 94531
Phone: (925) 755-9426
Email: staff@arkpethospital.com