Last updated: 02/18/2026

Ark Pet Hospital (“us”, “we”, or “our”) operates the website https://www.arkpethospital.com/ (the “Site”). This Privacy Policy explains how we collect, use, protect, and disclose Personal Information when you visit or interact with our Site or services.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Information Collection and Use

While using our Site, we may ask you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Information”). This may include, but is not limited to:

  • Name

  • Email address

  • Phone number

  • Pet and appointment information

  • Any other information you voluntarily submit through forms, scheduling tools, or communications

We collect this information solely for the purpose of providing and improving our services, responding to inquiries, scheduling appointments, and communicating with you.

Log Data

Like many website operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your IP address, browser type, browser version, pages visited, date and time of visits, time spent on pages, and other diagnostic data.

We may use third-party services such as Google Analytics to monitor and analyze this information in order to improve the functionality, performance, and user experience of our Site.

Communications

We may use your Personal Information to contact you with:

  • Appointment confirmations and reminders

  • Follow-up communications related to your pet’s care

  • Practice updates or service-related notices

  • Marketing or promotional messages (only when permitted by law and consent)

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in emails or by contacting us directly.

SMS / Text Messaging

If you provide your mobile phone number and opt in to receive text messages, we may send you appointment reminders, service notifications, and relevant communications directly from Ark Pet Hospital.

  • Message and data rates may apply

  • Message frequency may vary

  • You may opt out at any time by replying STOP

Information Sharing and Third Parties

We do not sell, rent, or share your Personal Information with third parties or affiliates for their own marketing or promotional purposes.

No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes.

We may share limited information with trusted third-party service providers who assist us in operating our website, managing appointments, sending communications, or analyzing site usage (such as analytics providers or communication platforms). These providers are authorized to use your information only as necessary to perform services on our behalf and are required to protect your information.

Cookies

Cookies are small files stored on your device that help improve your browsing experience.

We use cookies to:

  • Understand how visitors use our Site

  • Improve functionality and performance

  • Enhance user experience

You may instruct your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit some portions of the Site.

Third-party cookies and tracking technologies

The cookies described above are set by Ark Pet Hospital itself. This part explains what else is stored on your device, what information leaves this site as you use it, and who receives it.

A cookie is a small file a site stores in your browser. This also covers the other techniques that do the same job — local storage, tracking pixels, and scripts embedded from other companies. They are all treated the same way here.

Information collected as you browse

When your browser loads a resource from another company, that request necessarily reveals your IP address, the type of browser and device you are using, and the address of the page you were reading at the time. That is true of every embedded map, video, booking widget, font and analytics script, and it happens whether or not you interact with it.

Categories

Strictly necessary. Session handling, security, and the record of the choice you make about this policy. These are never optional and nothing here is sent to another company.

Functional. Features you would notice the absence of — embedded maps and video, appointment booking, translation, and spam protection on forms.

Analytics. Measures which pages are read and how people move through the site, so it can be improved.

Marketing. Advertising, retargeting and working out which campaigns brought people here.

Companies that receive data

Replace this paragraph with the list of services this site actually uses. The Discovered screen in the site administration lists every off-domain host the site has been seen reaching, which is the accurate starting point. Name each company, say what it is for, and link its own privacy policy.

Your choices

Every browser can block or delete cookies, usually under Privacy or Site settings. Blocking them wholesale will stop parts of this site working. You can also reopen this site's own notice at any time:

Cookie disclosure last reviewed: August 13, 2026. Update this date whenever the list of companies above changes.

Data Security

The security of your Personal Information is important to us. We use commercially reasonable safeguards to protect your information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

This Privacy Policy is effective as of 02/18/2026 and will remain in effect unless updated.

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of the Site after changes are posted constitutes your acceptance of those changes.

If material changes are made, we will notify users by email or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Ark Pet Hospital
2723 Hillcrest Ave
Antioch, CA 94531
Phone: (925) 755-9426
Email: staff@arkpethospital.com