Last updated: 02/18/2026

Ark Pet Hospital (“us”, “we”, or “our”) operates the website https://www.arkpethospital.com/ (the “Site”). This Privacy Policy explains how we collect, use, protect, and disclose Personal Information when you visit or interact with our Site or services.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

Information Collection and Use

While using our Site, we may ask you to provide certain personally identifiable information that can be used to contact or identify you (“Personal Information”). This may include, but is not limited to:

  • Name

  • Email address

  • Phone number

  • Pet and appointment information

  • Any other information you voluntarily submit through forms, scheduling tools, or communications

We collect this information solely for the purpose of providing and improving our services, responding to inquiries, scheduling appointments, and communicating with you.

Log Data

Like many website operators, we collect information that your browser sends whenever you visit our Site (“Log Data”).

This Log Data may include information such as your IP address, browser type, browser version, pages visited, date and time of visits, time spent on pages, and other diagnostic data.

We may use third-party services such as Google Analytics to monitor and analyze this information in order to improve the functionality, performance, and user experience of our Site.

Communications

We may use your Personal Information to contact you with:

  • Appointment confirmations and reminders

  • Follow-up communications related to your pet’s care

  • Practice updates or service-related notices

  • Marketing or promotional messages (only when permitted by law and consent)

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions provided in emails or by contacting us directly.

SMS / Text Messaging

If you provide your mobile phone number and opt in to receive text messages, we may send you appointment reminders, service notifications, and relevant communications directly from Ark Pet Hospital.

  • Message and data rates may apply

  • Message frequency may vary

  • You may opt out at any time by replying STOP

Information Sharing and Third Parties

We do not sell, rent, or share your Personal Information with third parties or affiliates for their own marketing or promotional purposes.

No mobile opt-in message consent will be shared with third parties or affiliates for marketing purposes.

We may share limited information with trusted third-party service providers who assist us in operating our website, managing appointments, sending communications, or analyzing site usage (such as analytics providers or communication platforms). These providers are authorized to use your information only as necessary to perform services on our behalf and are required to protect your information.

Cookies

Cookies are small files stored on your device that help improve your browsing experience.

We use cookies to:

  • Understand how visitors use our Site

  • Improve functionality and performance

  • Enhance user experience

You may instruct your browser to refuse cookies or alert you when cookies are being sent. However, disabling cookies may limit some portions of the Site.

Data Security

The security of your Personal Information is important to us. We use commercially reasonable safeguards to protect your information. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

This Privacy Policy is effective as of 02/18/2026 and will remain in effect unless updated.

We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on this page. Your continued use of the Site after changes are posted constitutes your acceptance of those changes.

If material changes are made, we will notify users by email or by placing a prominent notice on our website.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Ark Pet Hospital
2723 Hillcrest Ave
Antioch, CA 94531
Phone: (925) 755-9426
Email: staff@arkpethospital.com